Integrating Servqual-Kano-QFD for Social Insurance Service Quality Improvement in Surabaya
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چکیده
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ژورنال
عنوان ژورنال: Jurnal Manajemen Teori dan Terapan| Journal of Theory and Applied Management
سال: 2021
ISSN: 2548-2149,1979-3650
DOI: 10.20473/jmtt.v14i1.22677